Members of the Carleton community who are concerned about a student, can refer to several resources on campus and/or submit a Care Report to document their concern and solicit feedback and/or follow-up, if necessary. The Care and Support team in Wellness Services monitors Care Report submissions daily and will follow up as appropriate.
Some examples of situations where a Care Report would be appropriate would be mental health affecting academics, complex life situations, pattern of requesting extensions with medical or mental health reasons, or if you are unsure if they are connected with appropriate supports on campus.
Please note that in cases where there is an imminent risk to the student (e.g. suicide risk, harm to self), faculty and staff should follow the following protocols:
Faculty and staff must call 613-520-4444 from any campus for cases that are on campus.
If a case is off-campus the reporter should call 911 and provide the information, alternatively, the person concerned can call Campus Safety Services for assistance.
If the student is outside of the Ottawa-area, you can contact Campus Safety Services (CSS) at 613-520-4444 who will be able to connect with the student’s next of kin or engage with the police service having jurisdiction in the student’s location for resources and support in that area.
Please note that having any other party involved may delay the process, OPS in most cases may need to hear from the person expressing the concern/ reporting the initial information.
Once these steps are taken, faculty and staff should send a care report to OSA to complete the follow-up and provide ongoing services.
Emergency Assistance
If this is an on-campus emergency, please call Campus Safety Services at (613) 520-4444.
If this is an off-campus emergency, please call the Ottawa Police by calling 911.
