If in crisis call:

Counselling Services: 613-520-6674 (press 2)
Monday-Friday, 8:30 a.m. – 4:30 p.m.

Distress Centre of Ottawa and Region: 613-238-6914

Good2Talk: 1-866-925-5454

Suicide Crisis Helpline: 9-8-8 (call or text)

Crisis/Urgent Counselling Support

If you are in crisis and need urgent counselling support, call Counselling Services at 613-520-6674 (press 2) (available 8:30 a.m to 4:30 p.m. Monday to Friday) or come in person to the main counselling clinic (2500 Carleton Technology and Training Centre Building) and indicate that you are in crisis and need to speak to someone urgently.

The following symptoms are indicative of a crisis situation:

  • Suicidal thoughts
  • Thoughts about harming another person
  • Recent sexual assault or traumatic event
  • Hallucinations and delusions

If you are in crisis outside of regular hours, please contact the emergency services below. 

Is the situation an emergency?


Contact Campus Safety Services:

  • 613-520-4444
  • 4444 from any on-campus phone


Contact local Emergency Services:

  • 9-1-1
  • Notify Campus Safety Services (see on-campus)

After Hours

If you need assistance with an urgent situation outside of our regular operating hours, contact:

  • Distress Centre of Ottawa and Region: Available 24/7-365 days/year and is bilingual (English/French).
    • Distress: 613-238-3311
    • Crisis: 613-722-6914
    • Text: 343-306-5550 (available 10:00 am – 11:00 pm, 7 days/week, 365 days/year)
    • Web Chat: blue chat icon at the bottom right corner of the website.
    • Text Service is available in English only to residents of Ottawa & the Ottawa Region.)
  • Good2Talk: Available 24/7-365 days/year and is available in English, French and Mandarin
  • Suicide Crisis Helpline: 9-8-8 (call or text)
  • International SOS’s Emotional Support: Offers 24/7 access to mental health professionals in more than 60 languages through their dedicated line +1 215-942-8478. Students can call this number collect (the person being telephoned receives the charges) to access services.

Suicide Crisis Helpline

  • 9-8-8 (call or text)

Talk Suicide Canada

  • Available 24/7
  • Call: 1-833-456-4566 (available 24/7)
  • Text: 45645 (available 4:00 p.m. to midnight (ET))
  • Visit the website.

Mental Health Crisis Line

  • Call within Ottawa: 613-722-6914
  • Call outside of Ottawa: 1-866-996-0991
  • Visit the website.

Naseeha Muslim Youth Helpline 

  • Avaialble 12:00 – 9:00 p.m. (EST) daily
  • Call or Text: 1-866-NASEEHA (627-3342)
  • Visit the website.

Native Youth Crisis Hotline

Ottawa Rape Crisis Centre

Tel-Aide Outaouais

LGBT Youth Line

  • Available: 4:00pm – 9:30pm Sunday – Friday
  • Call: 1-800-268-9688
  • Text: 647-694-4275
  • Visit the website.


Talk4Healing (for Indigenous women)

Faculty and Staff

All Carleton employees, as well as family members who need support, can reach out to the Employee & Family Assistance Program (EFAP) by calling 1-877-725-5676 or through the portal.