Health Services offers a high volume of appointments to Carleton students, staff and faculty each day. Cancelling an appointment when you are not able to make it means you are freeing up an appointment spot for others who are waiting and could benefit from an earlier appointment.

We understand unforeseen circumstances occasionally arise. We are confident you are doing an amazing job at managing your busy schedule as a student, including your health and your appointments with us.

If you need to cancel an appointment, please provide at least 24 hours and/or as much notice as possible. Appointments cancelled in less than 24 hours will incur a fee.

Please NOTE: If you have an appointment on a Monday and you wish to cancel it, you must notify us by 4:30 p.m. on Friday if possible.

How to Cancel and Appointment

You can cancel an appointment by visiting the CHR Connect App or through the CHR Connect Website. You can also call Health and Counselling Services at 613-520-6674 during business hours. A Patient Care Coordinator will work with you to reschedule to the next available appointment.

Please do not email individual counsellors or health care providers.  

No-Show Information

If you do not cancel your appointment 24 business hours before and you do not attend, a “no-show” charge will apply. This is to ensure that you are booking services that meet your needs. If for some reason the schedule or services available are not a good match for you, please reach out to us so that we can help generate solutions.