Crisis/Urgent Counselling Support
If you are in crisis and need urgent counselling support, call Counselling Services at 613-520-6674 (press 2) or come in-person to the main counselling clinic and indicate that you are in crisis and need to speak to someone urgently.
- Available 8:30 a.m. to 4:30 p.m., Monday to Friday
- Main counselling clinic location is at 2500 Carleton Technology and Training Centre (CTTC) Building
Seek immediate support if you or someone you know is experiencing:
- Suicidal thoughts
- Thoughts about harming another person
- Recent sexual assault or traumatic event
- Hallucinations and delusions
Emergency Services
If you are in crisis outside of regular operating hours, please contact the emergency services below.
On-Campus Emergency
- Call: 613-520-4444
- Or press 4444 from any on-campus phone
Off-Campus Emergency
- Contact local Emergency Services
- Call: 9-1-1
After-Hours Support Services
If you need assistance with an urgent situation outside of regular operating hours, contact:
Distress Centre of Ottawa and Region
- Available 24/7-365 days/year and is bilingual (English/French)
- Distress: 613-238-3311
- Crisis: 613-722-6914
- Text: 343-306-5550 (available 10:00 am – 11:00 pm, 7 days/week, 365 days/year)
- Web Chat: blue chat icon at the bottom right corner of the website.
- Text service is available in English only to residents of Ottawa & the Ottawa Region.
- Available 24/7-365 days/year and is available in English, French and Mandarin
- Call: 1-866-925-5454
- Text: GOOD2TALKON to 686868
- Call or text: 9-8-8
International SOS’s Emotional Support
- Offers 24/7 access to mental health professionals in more than 60 languages through their dedicated line +1 215-942-8478. Students can call this number collect (the person being telephoned receives the charges) to access services.
Additional Mental Health Crisis Hotlines
Discover Additional Hotlines
Mental Health Crisis Line
- Call within Ottawa: 613-722-6914
- Call outside of Ottawa: 1-866-996-0991
- Visit the Crisis Line website.
Naseeha Muslim Youth Helpline
- Call or text: 1-866-NASEEHA (627-3342)
- Visit the Naseeha Muslim Youth Helpline website.
- Available 24/7
Hope for Wellness Helpline
- Call: 1-855-242-3310
- Visit the Hope for Wellness Helpline.
Ottawa Rape Crisis Centre
- Call: 613-562-2333
- Visit the Ottawa Rape Crisis Centre website.
Tel-Aide Outaouais
- Available 24/7
- Call: 613-741-6433
- Visit the Tel-Aide Outaouais website.
LGBT Youth Line
- Available: 4:00 p.m. – 9:30 p.m. Sunday – Friday
- Call: 1-800-268-9688
- Text: 647-694-4275
- Visit the LGBT Youth Line website.
ConnexOntario
- Call: 1-866-531-2600
- Text CONNEX to 247247
- Visit the ConnexOntario website.
Talk4Healing (for Indigenous women)
- Call or Text: 1-855-554-HEAL (4357)
- Visit the Talk4Healing website.
Faculty and Staff
All Carleton employees, as well as family members who need support can reach out to the Employee & Family Assistance Program (EFAP) by calling 1-877-725-5676 or through the myFSEAP portal.